The ESDS Story

Behind every seamless digital transaction and real-time financial insight sits a world of complex infrastructure humming in the background. For ESDS Software Solution Ltd., a key player in India’s data center and cloud services ecosystem, this complexity is par for the course — especially when your customers include major public sector banks, state governments, and financial institutions handling sensitive national infrastructure.

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So when ESDS wanted to uplevel its observability — the ability to deeply understand and monitor its systems in real time — they didn’t just look for another tool. They looked for a partner who could guide their teams, understand their mission, and deliver at scale.

 

Enter: Zoos Global and Datadog.

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A Mission-Driven Infrastructure Giant

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Founded in Nashik, ESDS has grown into one of India’s most trusted data center and cloud players. They power over 400 cooperative banks, serve critical e-governance platforms, and manage 95% of India’s smart metering infrastructure. In a country with a fast-digitizing financial ecosystem and government sector, that’s not just big — it’s essential.

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But essential also means the stakes are high. ESDS knew that as their services scaled and became more intertwined with public-sector operations, the margin for error shrank dramatically. Visibility into every layer of their infrastructure — from hardware to applications to cloud workloads — needed to be real-time, reliable, and actionable.

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They needed more than monitoring. They needed true observability.

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Choosing the Right Partners for a Critical Mission

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That’s where Zoos Global came in. Known for being more than just a SaaS procurement consultancy, Zoos helps companies choose, deploy, and scale the right tools — not just sell them.

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The Zoos team worked closely with ESDS engineers and leadership to map out current gaps, challenges, and future growth plans. ESDS wasn’t just looking for pretty dashboards — they needed:

• Seamless integration across hybrid environments

• Predictive alerts to prevent issues before they surfaced

• Streamlined incident response and log analytics

• Role-based visibility for multiple internal teams

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It quickly became clear that Datadog was the right fit. With its ability to unify logs, metrics, traces, and uptime checks into one platform, Datadog offered the deep observability stack ESDS needed to take their operational maturity to the next level.

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From Strategy to Execution: Making It Real

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Deploying a tool is easy. Deploying it right — across a complex environment like ESDS — is where the real work happens.

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Both Zoos Global & Datadog took the lead on:

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• Onboarding and training teams across infrastructure, security, and DevOps

• Customizing dashboards to reflect ESDS’s most critical metrics (e.g., uptime for banking APIs, latency across smart meter data ingestion points)

• Establishing alert workflows tailored to the org’s risk thresholds

• Coordinating directly with Datadog engineers to resolve configuration edge cases

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Within weeks, ESDS had a unified observability layer spanning cloud, data center, and application environments.

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The difference was immediate:
🔍 Faster root-cause analysis.
🚨 Proactive anomaly detection.
📊 Clear visibility across silos.
🛠️ More confident incident response.

 

Building a Future-Ready Foundation

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For an organization like ESDS — one that sits at the intersection of India’s financial, energy, and government ecosystems — operational visibility isn’t just about performance. It’s about resilience, trust, and public service continuity.

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By working hand-in-hand with Zoos Global and Datadog, ESDS has fortified its foundation for what’s next: scaling smart city infrastructure, expanding fintech services, and supporting new layers of digital governance.

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In the world of infrastructure, what you can’t see can hurt you. Now, ESDS can see everything.

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